I don’t know how to say good-bye, I really don’t. My husband and I are relocating to Missouri and of the many things I will miss my Trilogy home is very near the top.
You see I have a job that allows me to work in the home of my residents and I consider it a privilege. Each morning I wake up, drive to a beautiful campus and serve some of the best people on the planet. I get to do this because Trilogy Healthcare has created a company where the residents come first. Period.
I have been in healthcare for 25 years. The first 23 were spent as a physical therapist assistant specializing in geriatrics. About six years ago I became so discouraged that I considered leaving healthcare and finding a new profession. The facility I was working in was not giving my patients the care they deserved and I left each day worried about how they would fare until I returned. It got to the point that no matter how much I tried to make up for it I just couldn’t compensate for their lack of quality care. Then I found Trilogy.
I remember my first day on the job like it was yesterday. I needed assistance transferring a patient and asked the nurse if she knew where the patient’s aide was. She replied with “I’ll help you transfer Mrs. Smith”. Stunned I turned and said “Really?” You see at other facilities the nurse would have said she would try to find an aide for me and never left the desk area. This nurse said “Mrs. Smith is my patient too. I’ll be glad to help you”. When we were done I thanked her and she turned to me and said “My pleasure.”
That’s what we say at Trilogy when we assist a resident, “It’s my pleasure!” because you know what, it really is. This company changed the way I felt about healthcare and kept me from leaving a profession that I dearly loved. I became excited knowing the possibility of quality, caring healthcare for my patients was out there.
I began telling everyone I knew that if they had a loved one that needed care that Westlake was the place to go. I was proud to wear my Westlake shirt to run errands after work. Gone were the days of having to worry about running into disgruntled family members. Instead, on several occasions I had former patients and their families stop by my table or stop me in a store to tell me how much they appreciated the care they received during their stay. I was proud to be an employee of Westlake Health Campus.
Trilogy got it right. They take great care of their employees who in turn take great exemplary care of their residents. We treat our residents like family because they feel like family.
They grow their own and I’m a prime example. I was promoted to Life Enrichment Director after working at Westlake for five years. This is the rule and not the exception at Trilogy. I have had more positive experiences working for Trilogy in six years than I had in the first 19 years of my career working for a variety of companies.
I love the people I serve. They have become my second family over the past six years and I will miss them with all my heart.
Just today a resident asked me to get some extra copies of a picture that I had taken of her that she liked. When she ask me how much it would be I said it was my treat. She said “I know why there’s no charge” and I laughed and said “Why is that?”.
She just smiled at me and said L-O-V-E. I said “You’re right Mavis, L-O-V-E.